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Seller_3zGsAKn9BxkoG

My account has been deactivated, but I don't fully understand why

My account has been suspended due to Article 3 of the Amazon Service Business Solutions Agreement and the Inappropriate Inventory Investigation Policy, but there have been no issues with my account performance, which has prevented me from identifying the specific reason for the suspension

imgimgimg
48 görüntüleme
10 yanıt
Etiketler:Askıya Alındı, Devre dışı bırakıldı, Satıcı performansı, Satış Ortağı Destek Ekibi
00
Yanıtla
user profile
Seller_3zGsAKn9BxkoG

My account has been deactivated, but I don't fully understand why

My account has been suspended due to Article 3 of the Amazon Service Business Solutions Agreement and the Inappropriate Inventory Investigation Policy, but there have been no issues with my account performance, which has prevented me from identifying the specific reason for the suspension

imgimgimg
Etiketler:Askıya Alındı, Devre dışı bırakıldı, Satıcı performansı, Satış Ortağı Destek Ekibi
00
48 görüntüleme
10 yanıt
Yanıtla
0 yanıt
user profile
Seller_rI7BZIczK8iAC

It's almost impossible to come back from "deceptive and illegal".

user profile
Seller_3zGsAKn9BxkoG
which has prevented me from identifying the specific reason for the suspension
Gönderiyi görüntüle

Although, Amazon is precising exactly the specific reason in their message.

You have to send all the required documents to prove that your products are not counterfeits. If you can't your account will stay deactivated and you cannot create another one, never again in your life.

30
user profile
Seller_kIukTwdhvntAp

As @Seller_rI7BZIczK8iACnotes, you need to prove authenticity BUT it is also possible it is something else.

Do you have an LOA from the BRAND? More and more brands are restricting sales on here and THEY can tell Amazon that no one can create an ASIN.

Here is a lengthy discussion that might have some insight to the Amazon terminology (it's a template and some parts may not apply) --

From @Atlas_amazon

(EMPHASIS ADDED PARTS)

For your sourcing, you mention acquiring product directly from the brand, do they also provide to you a letter of authorization? This document would need to explicitly state you have permission to list the product on the platform. As seen in our anti-counterfeit policy, inauthentic product can be product that has not been given explicit authorization to be listed on the platform.

If you have any additional details to share or questions regarding how to proceed, continue to refer here for support.

Best,

Atlas

The anti-counterfeit policy can be found here:

https://sellercentral.amazon.com/help/hub/reference/G201165970

UNSUITABLE INVENTORY POLICY

https://sellercentral.amazon.com/help/hub/reference/GH4YYXNDRW9BSZEN

Unsuitable inventory investigations policy

Customer trust is paramount to Amazon, and we strictly prohibit the sale of counterfeit products and other illegal goods. If we find that you have engaged in the sale of such goods through our fulfillment network, we may deactivate your account and offers, consistent with section F-7 of the Fulfillment by Amazon Service Terms in the Business Solutions Agreement ("FBA Service Terms"). We may also withhold and/or dispose of your inventory in order to protect our customers and sellers.

Amazon will notify you if we require additional information about inventory that we have determined may constitute Unsuitable Units under the FBA Service Terms. If your inventory is withheld due to suspected violations of our anti-counterfeit and restricted products policies, we will notify you by email and conduct an investigation.

As part of this investigation, we may request that you provide additional information or documentation regarding your identity, product authenticity, and compliance with applicable laws. We may validate any information that you provide with third parties or government agencies. We may withhold some or all of your inventory while we investigate.

If you do not provide the information we request by the stated deadlines, or if we find that any of your inventory constitutes Unsuitable Units, including but not limited to as a result of fraudulent or illegal activity such as the sale of counterfeit products or illegal goods, the violation of Amazon’s anti-counterfeit policy, or submitting forged documents to Amazon, we may dispose of any such inventory immediately, in accordance with the FBA Service Terms. If we determine that your inventory has not violated this policy, we may release the hold on your inventory or allow you to request that it be returned to you.

40
user profile
LeviDylan_Amazon

Hello @Seller_3zGsAKn9BxkoG,

Thank you for reaching out on the Seller Forums. I wanted to point out that @Seller_rI7BZIczK8iAC and @Seller_kIukTwdhvntAp have provided you with excellent and accurate guidance on this topic, I suggest to review what they have shared.

user profile
Seller_3zGsAKn9BxkoG
My account has been suspended due to Article 3 of the Amazon Service Business Solutions Agreement and the Inappropriate Inventory Investigation Policy, but there have been no issues with my account performance, which has prevented me from identifying the specific reason for the suspension
Gönderiyi görüntüle

I see that your account has been deactivated for a violation ofsection 3 of the business solutions agreement also under the unsuitable inventory investigations policy and you would like some clarity on this situation.

user profile
Seller_3zGsAKn9BxkoG
But which specific product is it? To be honest, I am preparing the appeal materials, but I don't know which specific product's appeal materials to prepare.
Gönderiyi görüntüle

You will be required to submit invoices for the inventory that you currently have listed on your account. All invoices submitted must meet our document requirements in order to be accepted.

user profile
Seller_3zGsAKn9BxkoG
I am the brand owner, and currently I am not sure which product my account was suspended for.
Gönderiyi görüntüle

You mentioned that you are the brand owner for the products you sell, is this true for ALL of the products that you sell? If so, what documentation do you have to prove you own the rights for the brand(s) in question? Have you submitted the requested documentation as of yet? If so, what was the outcome?

I look forward to your response. Once you have reviewed the information and questions above, please feel free to provide more details in this thread. The Forums community and I are here to support you.

Wishing you the best,

LeviDylan

30
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_3zGsAKn9BxkoG

My account has been deactivated, but I don't fully understand why

My account has been suspended due to Article 3 of the Amazon Service Business Solutions Agreement and the Inappropriate Inventory Investigation Policy, but there have been no issues with my account performance, which has prevented me from identifying the specific reason for the suspension

imgimgimg
48 görüntüleme
10 yanıt
Etiketler:Askıya Alındı, Devre dışı bırakıldı, Satıcı performansı, Satış Ortağı Destek Ekibi
00
Yanıtla
user profile
Seller_3zGsAKn9BxkoG

My account has been deactivated, but I don't fully understand why

My account has been suspended due to Article 3 of the Amazon Service Business Solutions Agreement and the Inappropriate Inventory Investigation Policy, but there have been no issues with my account performance, which has prevented me from identifying the specific reason for the suspension

imgimgimg
Etiketler:Askıya Alındı, Devre dışı bırakıldı, Satıcı performansı, Satış Ortağı Destek Ekibi
00
48 görüntüleme
10 yanıt
Yanıtla
user profile

My account has been deactivated, but I don't fully understand why

Seller_3zGsAKn9BxkoG tarafından yazıldı

My account has been suspended due to Article 3 of the Amazon Service Business Solutions Agreement and the Inappropriate Inventory Investigation Policy, but there have been no issues with my account performance, which has prevented me from identifying the specific reason for the suspension

imgimgimg
Etiketler:Askıya Alındı, Devre dışı bırakıldı, Satıcı performansı, Satış Ortağı Destek Ekibi
00
48 görüntüleme
10 yanıt
Yanıtla
0 yanıt
0 yanıt
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user profile
Seller_rI7BZIczK8iAC

It's almost impossible to come back from "deceptive and illegal".

user profile
Seller_3zGsAKn9BxkoG
which has prevented me from identifying the specific reason for the suspension
Gönderiyi görüntüle

Although, Amazon is precising exactly the specific reason in their message.

You have to send all the required documents to prove that your products are not counterfeits. If you can't your account will stay deactivated and you cannot create another one, never again in your life.

30
user profile
Seller_kIukTwdhvntAp

As @Seller_rI7BZIczK8iACnotes, you need to prove authenticity BUT it is also possible it is something else.

Do you have an LOA from the BRAND? More and more brands are restricting sales on here and THEY can tell Amazon that no one can create an ASIN.

Here is a lengthy discussion that might have some insight to the Amazon terminology (it's a template and some parts may not apply) --

From @Atlas_amazon

(EMPHASIS ADDED PARTS)

For your sourcing, you mention acquiring product directly from the brand, do they also provide to you a letter of authorization? This document would need to explicitly state you have permission to list the product on the platform. As seen in our anti-counterfeit policy, inauthentic product can be product that has not been given explicit authorization to be listed on the platform.

If you have any additional details to share or questions regarding how to proceed, continue to refer here for support.

Best,

Atlas

The anti-counterfeit policy can be found here:

https://sellercentral.amazon.com/help/hub/reference/G201165970

UNSUITABLE INVENTORY POLICY

https://sellercentral.amazon.com/help/hub/reference/GH4YYXNDRW9BSZEN

Unsuitable inventory investigations policy

Customer trust is paramount to Amazon, and we strictly prohibit the sale of counterfeit products and other illegal goods. If we find that you have engaged in the sale of such goods through our fulfillment network, we may deactivate your account and offers, consistent with section F-7 of the Fulfillment by Amazon Service Terms in the Business Solutions Agreement ("FBA Service Terms"). We may also withhold and/or dispose of your inventory in order to protect our customers and sellers.

Amazon will notify you if we require additional information about inventory that we have determined may constitute Unsuitable Units under the FBA Service Terms. If your inventory is withheld due to suspected violations of our anti-counterfeit and restricted products policies, we will notify you by email and conduct an investigation.

As part of this investigation, we may request that you provide additional information or documentation regarding your identity, product authenticity, and compliance with applicable laws. We may validate any information that you provide with third parties or government agencies. We may withhold some or all of your inventory while we investigate.

If you do not provide the information we request by the stated deadlines, or if we find that any of your inventory constitutes Unsuitable Units, including but not limited to as a result of fraudulent or illegal activity such as the sale of counterfeit products or illegal goods, the violation of Amazon’s anti-counterfeit policy, or submitting forged documents to Amazon, we may dispose of any such inventory immediately, in accordance with the FBA Service Terms. If we determine that your inventory has not violated this policy, we may release the hold on your inventory or allow you to request that it be returned to you.

40
user profile
LeviDylan_Amazon

Hello @Seller_3zGsAKn9BxkoG,

Thank you for reaching out on the Seller Forums. I wanted to point out that @Seller_rI7BZIczK8iAC and @Seller_kIukTwdhvntAp have provided you with excellent and accurate guidance on this topic, I suggest to review what they have shared.

user profile
Seller_3zGsAKn9BxkoG
My account has been suspended due to Article 3 of the Amazon Service Business Solutions Agreement and the Inappropriate Inventory Investigation Policy, but there have been no issues with my account performance, which has prevented me from identifying the specific reason for the suspension
Gönderiyi görüntüle

I see that your account has been deactivated for a violation ofsection 3 of the business solutions agreement also under the unsuitable inventory investigations policy and you would like some clarity on this situation.

user profile
Seller_3zGsAKn9BxkoG
But which specific product is it? To be honest, I am preparing the appeal materials, but I don't know which specific product's appeal materials to prepare.
Gönderiyi görüntüle

You will be required to submit invoices for the inventory that you currently have listed on your account. All invoices submitted must meet our document requirements in order to be accepted.

user profile
Seller_3zGsAKn9BxkoG
I am the brand owner, and currently I am not sure which product my account was suspended for.
Gönderiyi görüntüle

You mentioned that you are the brand owner for the products you sell, is this true for ALL of the products that you sell? If so, what documentation do you have to prove you own the rights for the brand(s) in question? Have you submitted the requested documentation as of yet? If so, what was the outcome?

I look forward to your response. Once you have reviewed the information and questions above, please feel free to provide more details in this thread. The Forums community and I are here to support you.

Wishing you the best,

LeviDylan

30
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin
user profile
Seller_rI7BZIczK8iAC

It's almost impossible to come back from "deceptive and illegal".

user profile
Seller_3zGsAKn9BxkoG
which has prevented me from identifying the specific reason for the suspension
Gönderiyi görüntüle

Although, Amazon is precising exactly the specific reason in their message.

You have to send all the required documents to prove that your products are not counterfeits. If you can't your account will stay deactivated and you cannot create another one, never again in your life.

30
user profile
Seller_rI7BZIczK8iAC

It's almost impossible to come back from "deceptive and illegal".

user profile
Seller_3zGsAKn9BxkoG
which has prevented me from identifying the specific reason for the suspension
Gönderiyi görüntüle

Although, Amazon is precising exactly the specific reason in their message.

You have to send all the required documents to prove that your products are not counterfeits. If you can't your account will stay deactivated and you cannot create another one, never again in your life.

30
Yanıtla
user profile
Seller_kIukTwdhvntAp

As @Seller_rI7BZIczK8iACnotes, you need to prove authenticity BUT it is also possible it is something else.

Do you have an LOA from the BRAND? More and more brands are restricting sales on here and THEY can tell Amazon that no one can create an ASIN.

Here is a lengthy discussion that might have some insight to the Amazon terminology (it's a template and some parts may not apply) --

From @Atlas_amazon

(EMPHASIS ADDED PARTS)

For your sourcing, you mention acquiring product directly from the brand, do they also provide to you a letter of authorization? This document would need to explicitly state you have permission to list the product on the platform. As seen in our anti-counterfeit policy, inauthentic product can be product that has not been given explicit authorization to be listed on the platform.

If you have any additional details to share or questions regarding how to proceed, continue to refer here for support.

Best,

Atlas

The anti-counterfeit policy can be found here:

https://sellercentral.amazon.com/help/hub/reference/G201165970

UNSUITABLE INVENTORY POLICY

https://sellercentral.amazon.com/help/hub/reference/GH4YYXNDRW9BSZEN

Unsuitable inventory investigations policy

Customer trust is paramount to Amazon, and we strictly prohibit the sale of counterfeit products and other illegal goods. If we find that you have engaged in the sale of such goods through our fulfillment network, we may deactivate your account and offers, consistent with section F-7 of the Fulfillment by Amazon Service Terms in the Business Solutions Agreement ("FBA Service Terms"). We may also withhold and/or dispose of your inventory in order to protect our customers and sellers.

Amazon will notify you if we require additional information about inventory that we have determined may constitute Unsuitable Units under the FBA Service Terms. If your inventory is withheld due to suspected violations of our anti-counterfeit and restricted products policies, we will notify you by email and conduct an investigation.

As part of this investigation, we may request that you provide additional information or documentation regarding your identity, product authenticity, and compliance with applicable laws. We may validate any information that you provide with third parties or government agencies. We may withhold some or all of your inventory while we investigate.

If you do not provide the information we request by the stated deadlines, or if we find that any of your inventory constitutes Unsuitable Units, including but not limited to as a result of fraudulent or illegal activity such as the sale of counterfeit products or illegal goods, the violation of Amazon’s anti-counterfeit policy, or submitting forged documents to Amazon, we may dispose of any such inventory immediately, in accordance with the FBA Service Terms. If we determine that your inventory has not violated this policy, we may release the hold on your inventory or allow you to request that it be returned to you.

40
user profile
Seller_kIukTwdhvntAp

As @Seller_rI7BZIczK8iACnotes, you need to prove authenticity BUT it is also possible it is something else.

Do you have an LOA from the BRAND? More and more brands are restricting sales on here and THEY can tell Amazon that no one can create an ASIN.

Here is a lengthy discussion that might have some insight to the Amazon terminology (it's a template and some parts may not apply) --

From @Atlas_amazon

(EMPHASIS ADDED PARTS)

For your sourcing, you mention acquiring product directly from the brand, do they also provide to you a letter of authorization? This document would need to explicitly state you have permission to list the product on the platform. As seen in our anti-counterfeit policy, inauthentic product can be product that has not been given explicit authorization to be listed on the platform.

If you have any additional details to share or questions regarding how to proceed, continue to refer here for support.

Best,

Atlas

The anti-counterfeit policy can be found here:

https://sellercentral.amazon.com/help/hub/reference/G201165970

UNSUITABLE INVENTORY POLICY

https://sellercentral.amazon.com/help/hub/reference/GH4YYXNDRW9BSZEN

Unsuitable inventory investigations policy

Customer trust is paramount to Amazon, and we strictly prohibit the sale of counterfeit products and other illegal goods. If we find that you have engaged in the sale of such goods through our fulfillment network, we may deactivate your account and offers, consistent with section F-7 of the Fulfillment by Amazon Service Terms in the Business Solutions Agreement ("FBA Service Terms"). We may also withhold and/or dispose of your inventory in order to protect our customers and sellers.

Amazon will notify you if we require additional information about inventory that we have determined may constitute Unsuitable Units under the FBA Service Terms. If your inventory is withheld due to suspected violations of our anti-counterfeit and restricted products policies, we will notify you by email and conduct an investigation.

As part of this investigation, we may request that you provide additional information or documentation regarding your identity, product authenticity, and compliance with applicable laws. We may validate any information that you provide with third parties or government agencies. We may withhold some or all of your inventory while we investigate.

If you do not provide the information we request by the stated deadlines, or if we find that any of your inventory constitutes Unsuitable Units, including but not limited to as a result of fraudulent or illegal activity such as the sale of counterfeit products or illegal goods, the violation of Amazon’s anti-counterfeit policy, or submitting forged documents to Amazon, we may dispose of any such inventory immediately, in accordance with the FBA Service Terms. If we determine that your inventory has not violated this policy, we may release the hold on your inventory or allow you to request that it be returned to you.

40
Yanıtla
user profile
LeviDylan_Amazon

Hello @Seller_3zGsAKn9BxkoG,

Thank you for reaching out on the Seller Forums. I wanted to point out that @Seller_rI7BZIczK8iAC and @Seller_kIukTwdhvntAp have provided you with excellent and accurate guidance on this topic, I suggest to review what they have shared.

user profile
Seller_3zGsAKn9BxkoG
My account has been suspended due to Article 3 of the Amazon Service Business Solutions Agreement and the Inappropriate Inventory Investigation Policy, but there have been no issues with my account performance, which has prevented me from identifying the specific reason for the suspension
Gönderiyi görüntüle

I see that your account has been deactivated for a violation ofsection 3 of the business solutions agreement also under the unsuitable inventory investigations policy and you would like some clarity on this situation.

user profile
Seller_3zGsAKn9BxkoG
But which specific product is it? To be honest, I am preparing the appeal materials, but I don't know which specific product's appeal materials to prepare.
Gönderiyi görüntüle

You will be required to submit invoices for the inventory that you currently have listed on your account. All invoices submitted must meet our document requirements in order to be accepted.

user profile
Seller_3zGsAKn9BxkoG
I am the brand owner, and currently I am not sure which product my account was suspended for.
Gönderiyi görüntüle

You mentioned that you are the brand owner for the products you sell, is this true for ALL of the products that you sell? If so, what documentation do you have to prove you own the rights for the brand(s) in question? Have you submitted the requested documentation as of yet? If so, what was the outcome?

I look forward to your response. Once you have reviewed the information and questions above, please feel free to provide more details in this thread. The Forums community and I are here to support you.

Wishing you the best,

LeviDylan

30
user profile
LeviDylan_Amazon

Hello @Seller_3zGsAKn9BxkoG,

Thank you for reaching out on the Seller Forums. I wanted to point out that @Seller_rI7BZIczK8iAC and @Seller_kIukTwdhvntAp have provided you with excellent and accurate guidance on this topic, I suggest to review what they have shared.

user profile
Seller_3zGsAKn9BxkoG
My account has been suspended due to Article 3 of the Amazon Service Business Solutions Agreement and the Inappropriate Inventory Investigation Policy, but there have been no issues with my account performance, which has prevented me from identifying the specific reason for the suspension
Gönderiyi görüntüle

I see that your account has been deactivated for a violation ofsection 3 of the business solutions agreement also under the unsuitable inventory investigations policy and you would like some clarity on this situation.

user profile
Seller_3zGsAKn9BxkoG
But which specific product is it? To be honest, I am preparing the appeal materials, but I don't know which specific product's appeal materials to prepare.
Gönderiyi görüntüle

You will be required to submit invoices for the inventory that you currently have listed on your account. All invoices submitted must meet our document requirements in order to be accepted.

user profile
Seller_3zGsAKn9BxkoG
I am the brand owner, and currently I am not sure which product my account was suspended for.
Gönderiyi görüntüle

You mentioned that you are the brand owner for the products you sell, is this true for ALL of the products that you sell? If so, what documentation do you have to prove you own the rights for the brand(s) in question? Have you submitted the requested documentation as of yet? If so, what was the outcome?

I look forward to your response. Once you have reviewed the information and questions above, please feel free to provide more details in this thread. The Forums community and I are here to support you.

Wishing you the best,

LeviDylan

30
Yanıtla
Yeni etkinlikler hakkında bildirim almak için bu tartışmayı takip edin