Can anyone help with ATOZ Claim

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Seller_MeUK3N1GoaT4G

Can anyone help with ATOZ Claim

Hi

I have appealed a ATOZ claim, Amazon have said they are withholding the original decision as the i never provided information when they contacted me first time

But i replied to them with the correct information and info of tracking info

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19 yanıt
Etiketler:A'dan Z'ye garanti talepleri, Alıcı mesajları, Müşteri, Para İadeleri
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Seller_d8YGbIjNqwFxn

Did you have a signature to prove delivery? Amazon often require the customer to sign for a package to prove it was delivered.

I notice on my last couple of A-Z's they are explicitly telling me a signature is required even though I had full tracking to show delivery.

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Seller_AUvJ2zA5ictmq

go back to them sending a message for the attention of seller central and send a screenshot of your previous message, ask them to re-visit your case

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Sarah_Amzn

Hello @Seller_MeUK3N1GoaT4G,

This is Sarah with Amazon.

Could you please share the Case ID so I can check if I can assist you?

Best regards,

Sarah.

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