Primary residental address edit problem
Hi,
My account is active and working for 7 months. Last week I tried to add listing with pesticide and received a message that I must be resident of the USA, but my business address verified for US, all payment methods and all tax information is given for US. This message triggered my primary contact details check.
And in legal entity it shows my first registered country Kazakhstan. I tried to edit information button, but I can't change the country, I can’t edit it. It says "Something went wrong, please try again later".
I know it’s a technical error and can be solved. I am contacting with seller support, and opening cases. They say that they escalated the case to related department and they will inform me as soon as they receive a reply. Its been a week but there is no reply.
Can you please help me how can I edit the Primary Contact residential address?
27 yanıt
Seller_rI7BZIczK8iAC
And in legal entity it shows my first registered country Kazakhstan. I tried to edit information button, but I can't change the country, I can’t edit it.
That is and will stay like this. That's why I always recommend to close a seller account and create a new one if someone has the ingenious idea to create a US LLC.
I know it’s a technical error and can be solved.
No, it's no technical error. MAYBE someone from seller support can change it NOW, but once a year when you have to reverify your account, your initial old inputs will populate.
Its been a week but there is no reply.
A week is nothing in Amazon time.
Seller_fckyYTz1n1vkB
Thank you for your comments and advice!
I saw same problem in UK forum and problem was solved with technical support from amazon, wish to receive same solutions
Seller_rI7BZIczK8iAC
Each marketplace has slightly different rules.
If you want the help of a mod you have to tag one.
Micah_Amazon
Hey @Seller_rI7BZIczK8iAC,
Thank you for your assist with the seller. Much appreciated.
Best,
Micah
Seller_fckyYTz1n1vkB
My cases
15400743681
15400808471
Seller_fckyYTz1n1vkB
I think it was @Ash_AMZ mod who have helped
Seller_fckyYTz1n1vkB
This is exact what showing when click edit info in legal entity
Micah_Amazon
Hello @Seller_fckyYTz1n1vkB,
Thank you for your post. My apologies on the frustration that this has caused. What @Seller_rI7BZIczK8iAChas stated is correct. However, I will go ahead and review the case IDs and respond back with next steps. I will see if we can escalate to have support edit or step in to help.
Thanks for your continued patience.
Cheers,
Micah
