Seller Payment Dashboard Updates delayed
Hello Sellers,
We are currently experiencing an issue that is delaying updates to Payments Dashboard. Amazon Seller disbursements to bank accounts are not impacted. We are actively engaged in resolving this issue.
Thanks to all who brought this to our attention.
12/21 Update:
The issue causing increased data latency impacting Deferred Transaction Reports has now been resolved and the system is operating normally. Deferred Transaction Reports are now available via Reports Repository.
Thank you for your patience and we apologize for any confusion caused by the data latency issue impacting Payment Dashboard and reports.
12/19 Update:
Thank you to all sellers that have responded in this thread and related discussions. We have shared your updates and feedback with our partner team. That team has already resolved the issue causing increased latency for data availability on Payments Dashboard, Settlement Reports, and Date Range Reports and is now actively working to restore availability of the Deferred Transaction Report as its top priority.
Some of you have shared concerns on what you are seeing within the Payment Dashboard. We’d like to highlight that the timing of fee charges has not changed. Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Inbound Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or billing of the service.
To learn more about payments and deferred transactions, check out the links below:
What is a deferred transaction?
Get a payment report - Learn how to review payments, sales, expenses, refunds, deferred transactions, and other settlement information using the Payments Dashboard
Seller Payment Dashboard Updates delayed
Hello Sellers,
We are currently experiencing an issue that is delaying updates to Payments Dashboard. Amazon Seller disbursements to bank accounts are not impacted. We are actively engaged in resolving this issue.
Thanks to all who brought this to our attention.
12/21 Update:
The issue causing increased data latency impacting Deferred Transaction Reports has now been resolved and the system is operating normally. Deferred Transaction Reports are now available via Reports Repository.
Thank you for your patience and we apologize for any confusion caused by the data latency issue impacting Payment Dashboard and reports.
12/19 Update:
Thank you to all sellers that have responded in this thread and related discussions. We have shared your updates and feedback with our partner team. That team has already resolved the issue causing increased latency for data availability on Payments Dashboard, Settlement Reports, and Date Range Reports and is now actively working to restore availability of the Deferred Transaction Report as its top priority.
Some of you have shared concerns on what you are seeing within the Payment Dashboard. We’d like to highlight that the timing of fee charges has not changed. Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Inbound Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or billing of the service.
To learn more about payments and deferred transactions, check out the links below:
What is a deferred transaction?
Get a payment report - Learn how to review payments, sales, expenses, refunds, deferred transactions, and other settlement information using the Payments Dashboard
142 yanıt
KJ_Amazon
Amazon by its own words is lying.
Delayed transaction means just that. The entire transaction is delayed, not "Only the payment to the seller is delayed 2 weeks, not the fees paid to Amazon on that transaction, which Amazon will take from money already earned by seller. If the Net Proceed balance goes negative at the end of a pay period because of these delay's, we charge the credit card on file to to get that balance back to zero, so we Amazon get all the money.
Hello @Seller_cSYbFnG6zQju5.
This update was about a data latency issue that delayed updates to the Payments Dashboard. It did not affect the amount or timing of order payments, fees, disbursements, etc.
What is a deferred transaction?
Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Fees such as Advertising and Shipping purchased through Amazon will continue to be charged directly to your account at the time of purchase or billing of the service.
Seller_kNnFgQK5jq3W2
I still seem to be having issues, my balance is off by alot
more than 15K, not sure what's going on here
but our money is just disappearing @Ricardo_Amazon
Seller_9U8MMSzm8FLgU
It has been several weeks, and I am now experiencing a significant five-figure shortfall in "missing" funds, much like many others in this situation. It’s extremely frustrating to see moderators repeatedly attempting to explain the issue to sellers who are fully aware of what’s happening but still have no resolution.
I am respectfully and genuinely requesting a direct response from an Amazon moderator to the following question—without deflection or unrelated explanations about “deferrals” or “latency”:
Will Amazon return the funds that are currently missing from our accounts?
KJ_Amazon
Hello @Seller_B97zt6tLr10oO Thanks for sharing that Case ID.
I recommend including more details in your support case about why you believe the information in the Payments Dashboard is incorrect.
I reviewed the details and do not see any discrepancies. Your current Deferred Transaction amount is accurate, which you can check against the deferred transactions total in the Reports Repository, or by clicking on the "Deferred Transaction" linked total on the Payments Dashboard.
Your current Net Proceeds as well as your previous settlement net proceeds/transfers match the net amount for the transactions for those settlement periods.
Please let me know if you provide any more details in your ongoing case that I can review. I can also open a direct case if needed.
KJ_Amazon
KJ_Amazon
Hello @Seller_5tlCr4Spn5nzh I recommend that you review the information provided about deferred transactions in the What is a deferred transaction? help page and learn about delivery date payment policy in the Payments based on delivery date help page.
You can also review the Transaction View in your Payments Dashboard to see which of your deferred transactions have reached their payment release date and are now counted towards your net proceeds.
KJ_Amazon
KJ_Amazon
Can you please provide more details about what you are seeing on your dashboard?
Are you seeing your All Accounts / Total Balance repeatedly go down with no individual transactions or cancellations/refunds that would explain that change?
Seller_5tlCr4Spn5nzh
Fyi, starting today. All the units we shipped today had the Wight Total Balance increase like it used to prior to Amazons update. This stopped happening last month.
KJ_Amazon
Thank you for that update @Seller_5tlCr4Spn5nzh.
There were issues earlier this month with delays to the Deferred Transactions total on the Payments Dashboard, but that has been fixed. I am glad you are able to confirm it.
KJ_Amazon
Seller_QLZr8uEgTaJjO
@KJ_Amazon Thank you for thoughtfully engaging with my support case and helping me find the issue.
For everyone else.... the transaction report now has a deferred transaction status mixed in with the released lines.... It appears to have started sometime around late October.
I went back and re-pulled all my transaction data from October to Present and re-analyzed it. That eliminated the discrepancy as some transactions were counted more than once. I did have to unpost and repost several weeks to fix the errors.
I still think Amazon could have done better about communicating this. None of the links in the reply jump out at me and Amazon sends me a lot of rubbish communication about FBA, Fees and things I generally don't need to know about. I also don't understand why this was done in the middle of the Holiday season? Amazon used to be religious, no zealous, about not making changes from Sep 1st to Jan 31st. Nothing was allowed to disrupt or interfere with the Holiday selling season.
Had I received an email that said "We are changing the transaction report you use every week" I would probably have caught that. Although, maybe not.... I get *alot* of emails from Amazon, even with a rule to deflect many of the "sold ship now" emails there are still alot of other emails that really don't need to be sent. A message in the payment reports repository would have been another easy one.
Seller_kNnFgQK5jq3W2
@Seller_QLZr8uEgTaJjO hey, don’t even bother you’ll keep getting the same run around, “deferred transactions” I’m missing around 15K, and nobody has an explanation … that’s alot of money in general and alot for us as a small business with bills to pay
Seems like our new orders going out are updating right in the “All Accounts” balance, now as for the previous month it’s basically a loss at this point….. nothing we could do. Only thing is stop selling on the platform :/
Seller_kNnFgQK5jq3W2
yea, my current FBM orders are displaying right now
I’m taking the previous month as a loss and moving on…
Seller_QLZr8uEgTaJjO
@Seller_kNnFgQK5jq3W2 I went back and re-downloaded the data... and it reconciled.
For the last 2 weeks I had to filter out the "deferred" lines.
Amazon says they told us, but I replied and said they send me a lot of clutter and nonsense. Nobody ever said "we are changing the transaction report you use weekly."
Interestingly, I made a chart of fees and revenue / refunds. Frustratingly, the same periods had some changes. It was really significant in early December, and everything was spot-on before the change. Right now my clearing account is the closest to accurate that it's ever been.
The disconnect seems to stem from a few factors:
- Amazon uses accrual accounting and I use cash (when I get the money or the funds are released I count it)
- Amazon posts everything against the order ID on a rolling basis.... that's not GAAP compliant and I'm trying to record revenue and expenses to a period, not against an order.
It looks like in a nutshell they phased out "account reserve" which was opaque and replaced it with "deferred funds" which is more accurate... but not releasing it for a week after delivery. sigh. Add cayenne pepper to the lube with sand please.
Seller_kNnFgQK5jq3W2
@Seller_QLZr8uEgTaJjO
Hmm interesting, I’ll try that out
So your balance seems close to right? Yea that’s ridiculous to roll out a new method and not provide full details of how it works
KJ_Amazon
View your reserved payments in the new Deferred Transactions report
Hello @Seller_QLZr8uEgTaJjO. I am glad you were able to review and reconcile your orders and disbursement totals.
If you or other sellers still have questions about deferred transactions, I recommend reviewing the linked News update I posted above.
Seller_7Ei7ntto5WiRd
I have the same issue. All order going to “Deferred Transactions”
