Seller Payment Dashboard Updates delayed
Hello Sellers,
We are currently experiencing an issue that is delaying updates to Payments Dashboard. Amazon Seller disbursements to bank accounts are not impacted. We are actively engaged in resolving this issue.
Thanks to all who brought this to our attention.
12/21 Update:
The issue causing increased data latency impacting Deferred Transaction Reports has now been resolved and the system is operating normally. Deferred Transaction Reports are now available via Reports Repository.
Thank you for your patience and we apologize for any confusion caused by the data latency issue impacting Payment Dashboard and reports.
12/19 Update:
Thank you to all sellers that have responded in this thread and related discussions. We have shared your updates and feedback with our partner team. That team has already resolved the issue causing increased latency for data availability on Payments Dashboard, Settlement Reports, and Date Range Reports and is now actively working to restore availability of the Deferred Transaction Report as its top priority.
Some of you have shared concerns on what you are seeing within the Payment Dashboard. We’d like to highlight that the timing of fee charges has not changed. Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Inbound Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or billing of the service.
To learn more about payments and deferred transactions, check out the links below:
What is a deferred transaction?
Get a payment report - Learn how to review payments, sales, expenses, refunds, deferred transactions, and other settlement information using the Payments Dashboard
Seller Payment Dashboard Updates delayed
Hello Sellers,
We are currently experiencing an issue that is delaying updates to Payments Dashboard. Amazon Seller disbursements to bank accounts are not impacted. We are actively engaged in resolving this issue.
Thanks to all who brought this to our attention.
12/21 Update:
The issue causing increased data latency impacting Deferred Transaction Reports has now been resolved and the system is operating normally. Deferred Transaction Reports are now available via Reports Repository.
Thank you for your patience and we apologize for any confusion caused by the data latency issue impacting Payment Dashboard and reports.
12/19 Update:
Thank you to all sellers that have responded in this thread and related discussions. We have shared your updates and feedback with our partner team. That team has already resolved the issue causing increased latency for data availability on Payments Dashboard, Settlement Reports, and Date Range Reports and is now actively working to restore availability of the Deferred Transaction Report as its top priority.
Some of you have shared concerns on what you are seeing within the Payment Dashboard. We’d like to highlight that the timing of fee charges has not changed. Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Inbound Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or billing of the service.
To learn more about payments and deferred transactions, check out the links below:
What is a deferred transaction?
Get a payment report - Learn how to review payments, sales, expenses, refunds, deferred transactions, and other settlement information using the Payments Dashboard
142 yanıt
KJ_Amazon
Amazon by its own words is lying.
Delayed transaction means just that. The entire transaction is delayed, not "Only the payment to the seller is delayed 2 weeks, not the fees paid to Amazon on that transaction, which Amazon will take from money already earned by seller. If the Net Proceed balance goes negative at the end of a pay period because of these delay's, we charge the credit card on file to to get that balance back to zero, so we Amazon get all the money.
Hello @Seller_cSYbFnG6zQju5.
This update was about a data latency issue that delayed updates to the Payments Dashboard. It did not affect the amount or timing of order payments, fees, disbursements, etc.
What is a deferred transaction?
Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Fees such as Advertising and Shipping purchased through Amazon will continue to be charged directly to your account at the time of purchase or billing of the service.
Seller_kNnFgQK5jq3W2
I still seem to be having issues, my balance is off by alot
more than 15K, not sure what's going on here
but our money is just disappearing @Ricardo_Amazon
Seller_9U8MMSzm8FLgU
It has been several weeks, and I am now experiencing a significant five-figure shortfall in "missing" funds, much like many others in this situation. It’s extremely frustrating to see moderators repeatedly attempting to explain the issue to sellers who are fully aware of what’s happening but still have no resolution.
I am respectfully and genuinely requesting a direct response from an Amazon moderator to the following question—without deflection or unrelated explanations about “deferrals” or “latency”:
Will Amazon return the funds that are currently missing from our accounts?
KJ_Amazon
Hello @Seller_B97zt6tLr10oO Thanks for sharing that Case ID.
I recommend including more details in your support case about why you believe the information in the Payments Dashboard is incorrect.
I reviewed the details and do not see any discrepancies. Your current Deferred Transaction amount is accurate, which you can check against the deferred transactions total in the Reports Repository, or by clicking on the "Deferred Transaction" linked total on the Payments Dashboard.
Your current Net Proceeds as well as your previous settlement net proceeds/transfers match the net amount for the transactions for those settlement periods.
Please let me know if you provide any more details in your ongoing case that I can review. I can also open a direct case if needed.
KJ_Amazon
KJ_Amazon
Hello @Seller_5tlCr4Spn5nzh I recommend that you review the information provided about deferred transactions in the What is a deferred transaction? help page and learn about delivery date payment policy in the Payments based on delivery date help page.
You can also review the Transaction View in your Payments Dashboard to see which of your deferred transactions have reached their payment release date and are now counted towards your net proceeds.
KJ_Amazon
KJ_Amazon
Can you please provide more details about what you are seeing on your dashboard?
Are you seeing your All Accounts / Total Balance repeatedly go down with no individual transactions or cancellations/refunds that would explain that change?
Seller_kNnFgQK5jq3W2
hey, interesting
The balance just keeps going up and down throws everything off
I’ll keep track of all sales from January 1st and see how it’s looking
Thanks @Seller_5tlCr4Spn5nzh
Seller_kNnFgQK5jq3W2
hey @KJ_Amazoni got another screenshot and uploaded to the case
case # 16922104591
Seller_QLZr8uEgTaJjO
@KJ_Amazon @Seamod Something is seriously wrong. Where is my money?
Every week I download the transaction data and tally up revenue, fees, and shipping expenses. I then post to my accounting system a sales transaction for the amount of the sales less returns, and deposit that into a "Amazon clearing account." Next I post the Amazon fees and the Amazon Shipping expenses to that clearing account. The result is a running balance of what Amazon should pay me once the holds, deferrals, etc have cleared.
The deferred payment surprise should have caused the balance to go up, level out and then self-correct.
I have opened support cases...LOL. Comcast would be so proud of the support that Seller Central provides.... horrible doesn't do it justice and I refrain from using profanity to describe the experience. Worthless will do... there is no support outside of posting to these forums.
I'm literally using Amazon's data to track this. The balance keeps climbing. Currently the Amazon clearing account balance is $17.6K. Deferred transactions are $1.9K. Future payouts is another $1.9K. That's something in the vicinity of a $14k discrepancy. That's alot of money to be missing for me as a small business. This isn't tracking what I shipped today or what I've shipped that hasn't shown up in the transactions list (we'll pretend that never happens).
Now if we look at the "statement view" in Payouts>reports
it shows $3.5K in balance with 1.6K for deferred transactions. So it doesn't even agree with the underlying data.
I've gone back and re-downloaded all the data and re-analyzed it 2x to make sure I didn't make a mistake somewhere like double-entry etc. Things happen and I don't have the sophisticated or automated systems that Amazon probably has. I'm still out of balance by a substantial amount. I can't find the missing money (or even a big piece of it) in any of the reports other than Transaction View and downloading the data a week at a time. I have not checked for duplication of entries from one week to the next, God I hope that isn't happening.
This started around mid-November to Thanksgiving. Some major change was made with no communication in the middle of Holiday. Someone's employment should be terminated for that by the way. You don't make major changes on the cusp of the busiest time of the year. Golden rule of IT and Amazon used to be very very good about observing it.
There are a bunch of sellers complaining about essentially the same thing. Amazon is saying "it's all good, nothing to see here" but a whole bunch of us are missing money. Alot of money. I don't have any "invoiced orders" whatever that is. I am not a bank, I don't extend terms on what I sell through Amazon.
Case opened was 16894929391. I also don't have hours to play "not-it" with Amazon employees over 4 or 5 digit sums of money. I'd like some communication and to not be gas-lighted about accounting irregularities.
KJ_Amazon
Update. I just finished auditing all the order we had since Nov 1st. Everything lines up and all money has been paid or is in the correct state it should be. I am going to take a guess and say the reason the Total Balance widget fluctuates up and down is because of orders moving from Deferred Status to Available Balance. Below is a guess of Amazon work flow.......
Cron job runs and sweeps money from Deferred $ to another Amazon internal location awaiting approval.
This causes $ to disappear from Total Balance widget.
Amazon Internal location approval happens and money is moved to Sellers Funds Available.
Once posted back to Sellers Available Funds, Total Balance widget is correct again.
I was hoping to find Amazon shorted me but everything is correct!
Thank you for sharing this update @Seller_5tlCr4Spn5nzh. I am glad that you were able to audit your transactions and confirm that you received the correct disbursements.
KJ_Amazon
Hello @Seller_QLZr8uEgTaJjO Thanks for sharing your experience and the Case ID and details.
I reviewed the case details and the information you provided, and I believe the discrepancy between your totals and your disbursement amount is related to deferred transactions.
A deferred transaction is a transaction that will be paid out to you at a future date. Most transactions are deferred for some period of time before they are paid out.
Order Payments will initially appear in your transactions with status: deferred and the date the order was placed. After the payment release date, the transaction status will update to Released, with the updated transaction date. If you are tracking all transactions weekly, you may be counting orders twice: when they are first placed (with the payment still deferred), and again when the payment is released.
I followed up with you directly in Case 16933889501 with more details and a request for further questions or details.
Payments based on delivery date
What is a deferred transaction?
View your reserved payments in the new Deferred Transactions report
Seller_5tlCr4Spn5nzh
Fyi, starting today. All the units we shipped today had the Wight Total Balance increase like it used to prior to Amazons update. This stopped happening last month.
KJ_Amazon
Thank you for that update @Seller_5tlCr4Spn5nzh.
There were issues earlier this month with delays to the Deferred Transactions total on the Payments Dashboard, but that has been fixed. I am glad you are able to confirm it.
KJ_Amazon
Seller_QLZr8uEgTaJjO
@KJ_Amazon Thank you for thoughtfully engaging with my support case and helping me find the issue.
For everyone else.... the transaction report now has a deferred transaction status mixed in with the released lines.... It appears to have started sometime around late October.
I went back and re-pulled all my transaction data from October to Present and re-analyzed it. That eliminated the discrepancy as some transactions were counted more than once. I did have to unpost and repost several weeks to fix the errors.
I still think Amazon could have done better about communicating this. None of the links in the reply jump out at me and Amazon sends me a lot of rubbish communication about FBA, Fees and things I generally don't need to know about. I also don't understand why this was done in the middle of the Holiday season? Amazon used to be religious, no zealous, about not making changes from Sep 1st to Jan 31st. Nothing was allowed to disrupt or interfere with the Holiday selling season.
Had I received an email that said "We are changing the transaction report you use every week" I would probably have caught that. Although, maybe not.... I get *alot* of emails from Amazon, even with a rule to deflect many of the "sold ship now" emails there are still alot of other emails that really don't need to be sent. A message in the payment reports repository would have been another easy one.
Seller_kNnFgQK5jq3W2
@Seller_QLZr8uEgTaJjO hey, don’t even bother you’ll keep getting the same run around, “deferred transactions” I’m missing around 15K, and nobody has an explanation … that’s alot of money in general and alot for us as a small business with bills to pay
Seems like our new orders going out are updating right in the “All Accounts” balance, now as for the previous month it’s basically a loss at this point….. nothing we could do. Only thing is stop selling on the platform :/
Seller_kNnFgQK5jq3W2
yea, my current FBM orders are displaying right now
I’m taking the previous month as a loss and moving on…
Seller_QLZr8uEgTaJjO
@Seller_kNnFgQK5jq3W2 I went back and re-downloaded the data... and it reconciled.
For the last 2 weeks I had to filter out the "deferred" lines.
Amazon says they told us, but I replied and said they send me a lot of clutter and nonsense. Nobody ever said "we are changing the transaction report you use weekly."
Interestingly, I made a chart of fees and revenue / refunds. Frustratingly, the same periods had some changes. It was really significant in early December, and everything was spot-on before the change. Right now my clearing account is the closest to accurate that it's ever been.
The disconnect seems to stem from a few factors:
- Amazon uses accrual accounting and I use cash (when I get the money or the funds are released I count it)
- Amazon posts everything against the order ID on a rolling basis.... that's not GAAP compliant and I'm trying to record revenue and expenses to a period, not against an order.
It looks like in a nutshell they phased out "account reserve" which was opaque and replaced it with "deferred funds" which is more accurate... but not releasing it for a week after delivery. sigh. Add cayenne pepper to the lube with sand please.
Seller_7Ei7ntto5WiRd
I have the same issue. All order going to “Deferred Transactions”
