Another FBM item returned to Hebron KY
@KJ_Amazon
Order 114-6547815-5357051 was shipped with buy shipping by Amazon and scanned on time. Buyer managed to get a POB address despite the fact that I don't ship to POB. UPS did not deliver. As in other such cases it was returned to an Amazon address in Hebron KY and not to the address from whence it was sent (and which appears on the label). The A-Z team refunded from seller funds despite the fact that the item was NOT returned to sender and instead shipped to a black hole. I've tried seller support to no avail
As you have dealt with similar cases recently, I'd appreciate an escalation.
Case ID 17063564911.
Another FBM item returned to Hebron KY
@KJ_Amazon
Order 114-6547815-5357051 was shipped with buy shipping by Amazon and scanned on time. Buyer managed to get a POB address despite the fact that I don't ship to POB. UPS did not deliver. As in other such cases it was returned to an Amazon address in Hebron KY and not to the address from whence it was sent (and which appears on the label). The A-Z team refunded from seller funds despite the fact that the item was NOT returned to sender and instead shipped to a black hole. I've tried seller support to no avail
As you have dealt with similar cases recently, I'd appreciate an escalation.
Case ID 17063564911.
30 yanıt
KJ_Amazon
Hello @Seller_9TeQa6npghfEc Can you please provide some more details about what happened with the return?
Does this mean that the buyer did not return the shipment using an Amazon prepaid label with your return shipping address?
KJ_Amazon
This is theft by Amazon. Amazon needs to either return the item to us the sender, or issue the buyer a refund from their own funds. There is no possibility of opening a SAFE-T claim in this situation, as you are well aware.
Is the order ineligible for a SAFE-T Claim due to an existing A-to-Z claim or because you issued the refund? In those cases, your best next step is to file a support case and ask that the request to remove that restriction be escalated.
If that is unsuccessful, you can share the Case ID here and I can check if there is an additional path for escalation.
KJ_Amazon
Seller_aQOd4cfCdJTFr
Due to a closed A to Z guarantee claim. Amazon is in possession of the item and we must be reimbursed for the refund given to the buyer. This is theft. Our return address was clearly printed on the shipping label, yet Amazon intercepted it and had it sent to their location in Hebron KY. This fraud will not be tolerated. Case ID: 17279063041
KJ_Amazon
Hello @Seller_aQOd4cfCdJTFr. I reviewed that Order and the associated A-to-Z Claim. That claim is currently "Under review" and I am not able to request further information while the claim is in that state. Please check back after the claim has been finalized if you still need assistance.
Seller_aQOd4cfCdJTFr
Hello @KJ_Amazon. The claim is not "under review".
Seller_aQOd4cfCdJTFr
@KJ_Amazon
Due to a closed A to Z guarantee claim. Amazon is in possession of the item and we must be reimbursed for the refund given to the buyer. This is theft. Our return address was clearly printed on the shipping label, yet Amazon intercepted it and had it sent to their location in Hebron KY. This fraud will not be tolerated. Case ID: 17279063041
KJ_Amazon
Due to a closed A to Z guarantee claim. Amazon is in possession of the item and we must be reimbursed for the refund given to the buyer. This is theft. Our return address was clearly printed on the shipping label, yet Amazon intercepted it and had it sent to their location in Hebron KY. This fraud will not be tolerated. Case ID: 17279063041
Hello @Seller_aQOd4cfCdJTFr. The claim/appeal was under review at the time I posted earlier. I see that the appeal was reviewed and the original decision was upheld.
Amazon did not intercept the return. Your return address is not eligible to receive UPS shipments, and UPS could not complete the 'return to sender' when there was an issue with the outbound shipment.
I asked our partner team to review the details of this case and determine if there are any further steps for you to appeal the decision.
KJ_Amazon
This just happened to us as well. FBM package returned to Amazon in Hebron KY instead of to our return address. Order ID: # 111-4631258-3954611
Our partner team reviewed the information in Case 17279063041 for Order ID: #111-4631258-3954611. The team accepted your appeal and will be crediting your account for the claim amount.
Please note that if your return address is not eligible to receive UPS shipments that can cause problems for undeliverable outbound UPS shipments that are returned to sender.
KJ_Amazon
