Another FBM item returned to Hebron KY
@KJ_Amazon
Order 114-6547815-5357051 was shipped with buy shipping by Amazon and scanned on time. Buyer managed to get a POB address despite the fact that I don't ship to POB. UPS did not deliver. As in other such cases it was returned to an Amazon address in Hebron KY and not to the address from whence it was sent (and which appears on the label). The A-Z team refunded from seller funds despite the fact that the item was NOT returned to sender and instead shipped to a black hole. I've tried seller support to no avail
As you have dealt with similar cases recently, I'd appreciate an escalation.
Case ID 17063564911.
Another FBM item returned to Hebron KY
@KJ_Amazon
Order 114-6547815-5357051 was shipped with buy shipping by Amazon and scanned on time. Buyer managed to get a POB address despite the fact that I don't ship to POB. UPS did not deliver. As in other such cases it was returned to an Amazon address in Hebron KY and not to the address from whence it was sent (and which appears on the label). The A-Z team refunded from seller funds despite the fact that the item was NOT returned to sender and instead shipped to a black hole. I've tried seller support to no avail
As you have dealt with similar cases recently, I'd appreciate an escalation.
Case ID 17063564911.
30 yanıt
KJ_Amazon
Hello @Seller_9TeQa6npghfEc Can you please provide some more details about what happened with the return?
Does this mean that the buyer did not return the shipment using an Amazon prepaid label with your return shipping address?
KJ_Amazon
This is theft by Amazon. Amazon needs to either return the item to us the sender, or issue the buyer a refund from their own funds. There is no possibility of opening a SAFE-T claim in this situation, as you are well aware.
Is the order ineligible for a SAFE-T Claim due to an existing A-to-Z claim or because you issued the refund? In those cases, your best next step is to file a support case and ask that the request to remove that restriction be escalated.
If that is unsuccessful, you can share the Case ID here and I can check if there is an additional path for escalation.
KJ_Amazon
Seller_ndQmextB3UPVo
Hi,
I'm having the same issue with two orders I shipped out. Order #'s 114-6859991-9447452 and 112-1621601-4436238. The first was returned to the Hebron, KY amazon location and was just left there and the second was sent to Hebron and then re-delivered to the customer. A to Z debited my account on both orders. These were shipped out with amazon shipping labels on time. Per amazon policy, I should have been reimbursed for these. Both were UPS ground saver and it appears that anytime there is an issue and they are returned- the go to the Amazon location in Hebron, KY where they either just stay there or are redelivered to the customer and the seller is charged. I'd appreciate some assistance. Thank you.
KJ_Amazon
Thank you for those details @Seller_ndQmextB3UPVo. I shared them with our partner team for their review.
Seller_ndQmextB3UPVo
...................Thank you
Seller_ndQmextB3UPVo
Hi,
It doesn't appear that there's been any progress with this. Do you have any updates possibly? Please let me know. Thank you.
KJ_Amazon
Hello @Seller_ndQmextB3UPVo
I reached out to our partner team about the above two orders and claims.
The team has upheld their original decision. I requested additional details from that team, but at this time I do not have a path for continued appeal of the decisions.
Seller_ndQmextB3UPVo
If you could, I'd appreciate at least an explanation for why. Thank you.
KJ_Amazon
@Seller_ndQmextB3UPVo
The decision of the A-to-Z Claims team is final and there is no further path to appeal the decisions.
I do not have any information available beyond what was already shared with you. I recommend reaching out to UPS to investigate if there may be issues receiving shipments.
KJ_Amazon
Seller_ndQmextB3UPVo
Hi,
UPS doesn't have the package and they don't cover a lost package, Amazon per their policy is supposed to. I guess the lesson learned here is not to use UPS Ground saver because if the package isn't delivered by the carrier and is not returned to the seller, the seller apparently is on the hook.
KJ_Amazon
Hello @Seller_ndQmextB3UPVo Our partner team continued to review the claim disputes.
The team reversed their earlier decision for Order 114-6859991-9447452 as a one time exception. The claim amount was credited to your account as an "Other" transaction.
KJ_Amazon
I received a final update about your dispute of the decision for Order 112-1621601-4436238. The team upheld their original decision. There is no additional information available for this claim dispute.
KJ_Amazon
