Product and Food Safety Violations！I need help.
On May 22nd, my product received an account performance of “Product and Food Safety Violations”. I attempted to file a complaint myself twice, submitted the relevant safety test reports, and received a machine-like response telling me that I would not be reviewing any of the documents. After all this time, I'm wondering if Amazon has any relevant complaint criteria anymore, and if anyone has gone through with it?
My product has a built-in lithium battery.
3 yanıt
Cooper_Amazon
Good Evening @Seller_23l78oGip4IKr,
Thank you for reaching out to us on the Seller Forums. Apologies that you are going through this experience. It does not appear you are the only one as we have seen multiple sellers on the forums recently reach out about their ASINs recently removed for Product and Food Safety violations.
I have gone ahead and escalated the handful of cases you filed regarding ASIN ending X9SN to see if we can learn more about its removal. The partner team should get back to us within the next few business days. I will follow up with you as soon as I hear back from them.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_23l78oGip4IKr,
I appreciate your patience as we continue our review with our internal team. At this time we do not yet have any additional context to share, however we are still attempting to get greater details on this issue. As soon as we have updates will reach out to you here. Thank you for your understanding.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_23l78oGip4IKr,
We have heard back from our internal teams regarding your product containing lithium batteries and they have provided the following information:
"We appreciate your patience during our review process for your product.
We’ve re-reviewed the customer reported safety concerns and determined your product(s) may present a safety risk to Amazon customers. As a result of our review, your appeal is denied and this decision is final. We have removed your product(s) from Amazon, and this product(s) cannot be relisted. This affects all current listings and any FBA inventory.
Why is this happening?
Our review process involves analyzing customer complaints and reported safety incidents along with your selling history to make this decision. Following your appeal, we conducted a thorough re-review and were able to re-verify these concerns, leading us to conclude that your product continues to present a safety risk to our customers.
Our commitment to safety
At this point, there is no additional requirement from you to reverse this decision. We will reach out to you if this changes in the future. We understand this decision may be disappointing, and we don't make such determinations lightly. Amazon is committed to ensuring products sold on Amazon are safe for customers. This commitment sometimes means that even products with documentation adhering to safety standards may be subject to removal if customer safety risks are identified through customer reports or other means.
For more information about our policy, please visit the Requirements for lithium batteries and products powered by lithium batteries help page.
Required Actions
For FBA Inventory:
- You have 30 days from the first notice you received on this issue to remove your impacted inventory from our fulfillment centers
- Any inventory remaining after 30 days will be disposed of at your expense
- Create a removal order through Seller Central using these resources: Remove Inventory & Fix Stranded Inventory
What happens to your impacted orders?
For all Orders and Listings:
- All pending customer orders for this product(s) will be cancelled automatically
- You will not be penalized for the first-time cancellation of these listings
- Relisting this product(s) is prohibited
We appreciate your attention on this important matter.
Regards, Amazon.com Product Safety"
Thank you for understanding.
Sincerely, Cooper_Amazon
