Account Deactivation Due to Related Account - Seeking Guidance on Reactivation Process
Hello fellow sellers,
I'm in need of some advice and guidance regarding an issue I’m facing with my Amazon Seller account. My account was deactivated because it was found to be related to my brother’s account. Here’s a breakdown of the situation:
1. Reason for Deactivation:
My account was flagged due to shared resources with my brother’s account. Specifically, we had the same charge method, phone number, and devices/network used to access both accounts. These overlaps were completely unintentional and have since been corrected.
2. Corrective Actions Taken:
- I removed the shared charge method and updated my account with a new, exclusive business charge method.
- The shared phone number was replaced with a new official business number.
- I ensured that the devices (laptop and mobile phone) previously used are now exclusively for my business account by deleting all browsing history, caches, cookies, saved passwords, and login information.
- I am also preparing to submit a notarized affidavit to further substantiate the steps I’ve taken.
3. Amazon’s Response:
Despite my efforts to rectify these issues, Amazon has informed me that my account cannot be reactivated until my brother's account successfully addresses its policy violations. Unfortunately, his account was deactivated following an unsuccessful virtual identity verification. Multiple appeals have been rejected.
4. Challenges with Amazon Support:
I've tried reaching out to Amazon support multiple times, but the responses have been generic and unhelpful. They keep directing me back to the appeals process, without providing any meaningful guidance on how to resolve the underlying issue or reactivate either account.
Can somebody help??
Account Deactivation Due to Related Account - Seeking Guidance on Reactivation Process
Hello fellow sellers,
I'm in need of some advice and guidance regarding an issue I’m facing with my Amazon Seller account. My account was deactivated because it was found to be related to my brother’s account. Here’s a breakdown of the situation:
1. Reason for Deactivation:
My account was flagged due to shared resources with my brother’s account. Specifically, we had the same charge method, phone number, and devices/network used to access both accounts. These overlaps were completely unintentional and have since been corrected.
2. Corrective Actions Taken:
- I removed the shared charge method and updated my account with a new, exclusive business charge method.
- The shared phone number was replaced with a new official business number.
- I ensured that the devices (laptop and mobile phone) previously used are now exclusively for my business account by deleting all browsing history, caches, cookies, saved passwords, and login information.
- I am also preparing to submit a notarized affidavit to further substantiate the steps I’ve taken.
3. Amazon’s Response:
Despite my efforts to rectify these issues, Amazon has informed me that my account cannot be reactivated until my brother's account successfully addresses its policy violations. Unfortunately, his account was deactivated following an unsuccessful virtual identity verification. Multiple appeals have been rejected.
4. Challenges with Amazon Support:
I've tried reaching out to Amazon support multiple times, but the responses have been generic and unhelpful. They keep directing me back to the appeals process, without providing any meaningful guidance on how to resolve the underlying issue or reactivate either account.
Can somebody help??
3 yanıt
Seller_cjjfAjjtyeiCd
@Michelle_Amazon can you please help?
Seller_nRFmxiQg4EGrw
You need to get the issues with your brother's account resolved. As long as his account is suspended, yours will be as well.
And if you are selling in the same category, there might be no chance of coming back from this.
All of the steps you have done (separate charge methods, etc.) are good from a business standpoint, but your accounts will ALWAYS be linked (for what are I hope obvious reasons).
If there is a case open regarding your brother's account, you can post the case number here and tag a mod. They might be able to help. But unless you can resolve your brother's issues, you will not be allowed to sell here.
Emet_Amazon
Hello @Seller_cjjfAjjtyeiCd,
Thank you for posting your concerns with your account deactivation.
As mentioned you were found to be in association with your brothers store due to a shared charge method among other attributes. As this is not a business association the required documentation for this situation will not be available, thus as mentioned by @Seller_nRFmxiQg4EGrw you will need to work with your brother to ensure their account is in an active state prior to your accounts eligibility for reactivation.
Regarding the plan of action you've written, we no longer accept any form of appeal for this type of situation. We only offer two paths to dispute the situation.
We will require documentation such a contracts, termination agreements, transfer of ownership, bill of sale. These documents are only examples and should validate why the association occurred, and proof of separation. If these documents do not exist or validate proper separation the associated store is required to first be reactivated.
If you need help with the reactivation of your brothers store, you are welcome to post their deactivation notice here so that I can provide further support on the matter.
Once their store is active, you can acknowledge the reactivation of that store through the account health page appeal path.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
